phone +32 2 580 0 580

FAQ

HOW TO RESERVE A GROUP EVENTkeyboard_arrow_down

Click at the bottom of the page on 'Send us a group request'.
Fill in at least the mandatory fields of the application form. The more information we receive from you, the more tailor-made our proposal will be.
Click on 'send'. 

You can reach us by phone +32 (0)2 580 0580 from monday to friday from 9:00 to 5:00.

WHAT IS THE PRICE OF THE EVENT?keyboard_arrow_down

For each even, a price is mentioned. This is  a target price based on a minimum of 20 participants. 

Prices will be different for less than 20 or more than 50 participants. 

All formulas can be adjusted  depending on your budget and preferences.

Prices are 21% VAT excluded.

Do we know in what restaurants we will dine and the menu?-TODOkeyboard_arrow_down

Discover Belgium loves to surprise you. Daarom geven wij niet op voorhand door waar of wat wij zullen eten. Bovendien moeten wij rekening houden met de beschikbaarheid van de restaurants, de grootte van de groepen, … Wij werken met een uitgebreid netwerk van kwalitatieve en goed geselecteerde partners.

For how many persons can I book an event?-TODOkeyboard_arrow_down

My favourite city is not mentioned in your list ...-TODOkeyboard_arrow_down

WE HAVE A GROUP OF ALL AGES. ARE YOU TAKING THIS INTO ACCOUNT?keyboard_arrow_down

Of course. We have some easy walks ans more active city games. A mixed group? We will develop a nice tailor-made programme so that everybody will enjoy.

HOW MANY KILOMETERS DO WE WALK DURING A FOOD TOUR?-todokeyboard_arrow_down

Willen jullie een korte rustige wandeling van 4 à 5 kilometer of mag het net ietsje meer zijn? Wij kijken altijd naar de samenstelling van de groep en passen een mouw aan elke vraag. Is er iemand die minder mobiel is? Dan zorgen we bijvoorbeeld voor een aangepast parcours of een shuttle.

Do you take into account the specific diets of the participants?keyboard_arrow_down

Of course. We simply ask to inform us as soon as possible so that we can inform our culinary partners on time.

I have an international group. Are several languages possible?keyboard_arrow_down

We would not be real Belgians if we would not speak several languages.

Our guides speak fluently dutch, french, english, german and spanish and our  Discover Belgium event managers can serve you in dutch, french or english.  

Ca you also provide accomodation and transport facilities?keyboard_arrow_down

Of course! We are a full service destination management  company. In combination with an event, we willI glad to offer you accomodation and transportation facilities, transfer  and meeting rooms.

I WOULD LIKE TO GIVE A SOUVENIR TO EACH PARTICIPANTkeyboard_arrow_down

Good idea! We will provide a nice group picture but we can deliver a suitable gift as a souvenir for each participant. We would suggest typical local products linked to the activity. A tast city game in Brussels? A bag of traditional cookies, Belgian pralines (of a famous chocolatier), a bottle of a Brussels aperitif, an original magnet of Manneken Pis or the Grand place, a gift basket with Belgian beers, a gift basket with local products,…

I HAVE ANOTHER QUESTION ...keyboard_arrow_down

Just shoot! Vanessa and Anne, two  event managers full of energy will be glad to answer it. 

HOW CAN I PAY FOR AN EVENT?keyboard_arrow_down

After receiving a signed confirmation of your booking, we will ask you to make an advance payment of  minimum €500 to the following account number: IBAN : BE95 7310 4609 3058 - BIC KREDBEB. After receiving this payment,  the reservation will be considered final and reservations with our partners will be made.

Ten days before the event takes place, we will ask you to confirm the definitive amount of participants. Based on this amount, an invoice will be drawn up. 

One week before the event, the final payment should be made on the same account number.

WHAT IF I HAVE TO CANCEL MY EVENT?keyboard_arrow_down

Following cancellation costs are applicable:

  • Until 1 month before the event/course: cancellation charge of 10%* with a minimum of €500
  • Between 1 month and 2 weeks before the event/course: cancellation charge of 50%*
  • Between 2 weeks and 3 working days  before the event/course: cancellation charge of 75%*
  • Between 2 working days and no show on the day of the event: cancellation charge of 100%*

*based on the formerly agreed number of participants.

WHEN CAN THE EVENTS TAKE PLACE?keyboard_arrow_down

Events can usually be organised according to your time schedule. But of course we have to take the availabilities of our partners and/or guides into account. Events in the city that include appetisers can only be organised during the day, and sometimes not on a Sunday. Our food tours and city games can be organised at noon as well as in the evenings, if the opening hours of the restaurants allow for it.

keyboard_arrow_up

{{ popup_title }}

{{ popup_close_text }}

x